Privacy Policy

At Riwayat Couture, your privacy is a matter we hold with the utmost seriousness. We are committed to safeguarding the personal information of every individual who visits or shops at riwayatcouture.com. This Privacy Policy outlines how we collect, use, store, and protect your personal data, and it applies to all users of our website and services.

By using our website, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any part of this policy, we request that you refrain from using our website.

1. Information We Collect

We collect personal information that you provide to us voluntarily when you:

  • Create an account or register on our website
  • Place an order or make a purchase
  • Subscribe to our newsletter or promotional communications
  • Contact us via email, phone, or WhatsApp
  • Participate in surveys, contests, or feedback forms

The personal information collected may include your full name, delivery address, email address, phone number, and payment-related details. We also collect non-personally identifiable data such as browser type, device information, and browsing behaviour for analytical and performance improvement purposes.

2. How We Use Your Information

Riwayat Couture uses your personal information solely for legitimate business purposes, including:

  • Processing and fulfilling your orders
  • Communicating order updates, shipping notifications, and delivery information
  • Responding to your queries and customer service requests
  • Sending promotional offers, new arrivals, and marketing communications (only where you have consented)
  • Improving our website, products, and overall customer experience
  • Conducting internal market research and analytics under pseudonymous user profiles

We do not sell, rent, or trade your personal information to any third party for their independent marketing purposes.

3. Data Sharing & Third Parties

We may share your information with trusted third-party service providers strictly to the extent necessary to fulfil our contractual obligations to you — for example, logistics and courier partners for delivering your orders, or payment gateway providers for processing transactions. All such parties are bound by confidentiality obligations and are not permitted to use your data for any other purpose.

Riwayat Couture is not responsible for the privacy practices of third-party websites that may be linked on our platform. We encourage you to review the privacy policies of any external websites you visit.

We may also disclose your information when required by law, to protect our rights, or to ensure compliance with applicable legal obligations.

4. Cookies & Analytics

Our website uses cookies and analytics technologies — including Google Analytics — to understand how visitors interact with our site. This data helps us improve our content, layout, and product offerings. The information collected is pseudonymised and used for internal purposes only.

You may disable cookies through your browser settings at any time. Please note that disabling cookies may affect certain features and functionality of our website.

5. Social Media Integrations

Our website may include social plugins from platforms such as Instagram, Facebook, and Pinterest. These platforms may collect data about your visit if you are logged in to them while browsing our website. We recommend reviewing the individual privacy policies of these platforms. To prevent such data collection, please log out of your social media accounts before visiting our website.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. While we strive to maintain the highest level of security, no method of data transmission over the internet is completely secure, and we cannot guarantee absolute protection against all potential risks.

7. Your Rights

As a user of Riwayat Couture, you have the following rights with respect to your personal data:

  • The right to access the personal information we hold about you
  • The right to request correction of any inaccurate or incomplete information
  • The right to request deletion of your personal data, subject to applicable legal requirements
  • The right to withdraw your consent for marketing communications at any time

To exercise any of these rights, please reach out to us at the contact details provided below. Please note that in certain cases, fulfilling such requests may limit our ability to provide services to you.

8. Opting Out of Marketing Communications

You may opt out of receiving promotional emails or marketing messages from Riwayat Couture at any time by unsubscribing via the link provided in our emails, updating your preferences through your 'My Account' page, or contacting us directly at the details below.

9. Changes to This Privacy Policy

Riwayat Couture reserves the right to update or revise this Privacy Policy at any time. Any changes will be published on this page, and your continued use of our website following such updates will constitute your acceptance of the revised policy. We encourage you to review this page periodically to stay informed.

10. Contact Us

For any questions, concerns, or requests related to this Privacy Policy, please contact us:

Riwayat Couture Okhla, New Delhi – 110025, India
Email: support@riwayatcouture.com
Phone / WhatsApp: +91-8587087987